Quality Inn/Choice Hotels = No Customer Service!
One Night Hotel Stay - Complaint
BUFFALO, NEW YORK -- The morning of my reservation at the Quality Inn in Buffalo, NY, I called for driving directions. The off-ramp they told me to use did not exist! When I got to the Canadian border, I called the hotel again, and they told me to use another off-ramp which also did not exist. As it was pouring rain we drove to the first hotel we found and called the Quality Inn to cancel the reservation. I told the clerk NOT to charge my credit card but he said I'd have to talk to the manager in the morning. I called the manager in the morning and left a message about my problem and asked him to call me. He never did (no surprise there huh?) and he DID charge my credit card! I called Choice Hotels and they said that their hotels were independently owned and operated and that there was absolutely nothing they could do to help me!