Home Depot - Special Order Lead Time
Jeldwen Entry Door + Anderson Storm Door - Complaint
DOWNERS GROVE, ILLINOIS -- Two weeks ago I placed an order for an entry door and a storm door at the Home Depot. The receipt for my order said the estimated arrival date for the entry door was 5/25/12 which was slightly sooner than the 10 day window the salesperson had given me -- so I was delighted. Well, yesterday I decided to check online to see what the order status was. It had been changed to 6/4/12 for both doors...hmmmn. Later in the evening, I looked again and the date had changed yet again. This time it was 6/15/12. Uh-oh and not good. You see, we moved into a distressed property and the doors I ordered are replacing doors that are barely usable (not to mention very NOT secure).
So I called the store. "Dan"...the guy in the door department promised to look into things with Jeldwen today and said he knew they had been having some production delays. He said he would call me back today, which he did. He then proceeded to tell me that 6/15/12 was indeed when the doors were expected and that when the order was put in "they" had some incorrect SKU numbers. I don't know who "they" are...but I do know that it is ridiculous to have to wait a month for a door that really isn't very custom at all. I'm very upset with Dan, Home Depot and Jeldwen and am on the verge of cancelling the order altogether and buying doors off the floor from Menards or Lowes. I asked Dan why "he" told me 10 days when I was in the store and he had no reply. He also tried to blame the other guy in the door department who actually wrote the order.
I've purchased storm doors from Home Depot in the past and had pretty good luck. I guess the caveat here is...if you need something the least bit special, be prepared for Home Depot to mess up the order or fail to process it in a timely manner. You might get the right merchandise...eventually...but you'll need to be very, very patient. This is why people will go to retailers who charge 3x or even 4x Home Depot prices -- just so they don't get jerked around.