Sam's Club - Misleading Letters Sent to My Home
Customer Service or Whoever Sends the Letters - Complaint
GLEN BURNIE, MARYLAND -- I received a letter from Alex Aguila, senior director, credit and financial services (sam's club). The letter stated that if I added an authorized Buyer to my account that I would receive a $10 statement credit. I drove to Sam's Club to add my daughter as an authorized buyer and they told me I couldn't. That I already had one authorized buyer (my husband). The letter never stated that I couldn't do this if I already had an authorized buyer. It simply said add an authorized buyer. When I called customer service they said they couldn't help. VERY misleading letter. Why send me something that then doesn't apply to me when I get to the store? We will be cancelling our membership tomorrow. We have heard many good things about Costco. Maybe they won't try to scam us.