Pepboys - 2 New Tires, Free Oil Change, & 10% Discount on the Tire Installation
New Tire Installation & Free Conventional Oil Change - Compliment
FULLERTON, CALIFORNIA -- I went into the Pepboys' store and ordered 2 new tires since they didn't have it in stock. The customer service tech told me that he'd order it and that the truck from warehouse would be delivering them to the store by 10am the next day. I called the store the next day and spoke to a manager who got my tire info, but it seemed like he didn't get the info about my order of new tires from the previous day. He got my phone number and told me he'd call me when the truck arrives. After a few minutes, I got a call and was told that my tires had been delivered. After I printed out a 10% discount coupon from the store, I went to the store and got it installed. I noticed that they had a promotion "buy 2 tires and get a free oil change," but the manager who took my service order did not even mentioned that to me when he went to check on my car. So then I had to wait in line until I was able to talk to another service tech. I told him that my purchase of the 2 new tire installation package included the free oil change. He told me that he'd take care of it. I was lucky that I was able to talk to the tech before my car was serviced or else i'd probably have to wait at least an hour that day for the oil change after the tire installation. The tech who did my oil change told me to watch for leaks since someone had put silicon on the cover beneath my car. He said he had to problem closing it, but told me to check as a precaution. I thought that was good customer service to let me know that.
After the installation and oil change, the tech had trouble scanning the 10% discount coupon to give me a discount on the total amount. He tried at least 4 times scanning different coupons, but ended up having to type the discount in manually on the computer. I was patient about it since it's not his fault that there's something wrong with the different coupons at the store. They should do something to fix that though because they could save customer time if they were able to scan it and get it right the first time. In the end, I got roadside warranty with my installation package and a 10% discount along with free oil change. I went away very happy with the savings even though I had to remind the service tech to do the free oil change, and remind another tech to apply the 10% discount toward the end (my final sales change was handled by another tech).
My advice is to check website for any discounts and print out the coupons if need be. When you arrive at the store, also look out for additional promotions/discount for the service that you need. Don't expect the tech or managers to remember that there is a promotion going on. Remind them and check to make sure that you get all the discount and promotional extras for your hard earned dollar! Oh, and after the oil change, I made sure to open my hood and check it to make sure everything looks good and that they had applied a sticker to my windshield. I also checked and made sure that they had installed the correct type of tires to the rear and that the tires are inflated properly.
The last time I didn't do that, I went in for $25 oil change and came out with dark color oil and wheels out of alignment. I notice that that tech that messed with my oil change and alignment did not work there anymore. So happy to see him gone and another better tech who did provide me with good customer service to take his place.