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21st Century Insurance - Scammers
Auto Insurance - Complaint
Review by mgf180 on 2012-06-03
Rating: 
CAPE CORAL, FLORIDA -- Apparently unless you auto pay your bill now with 21st Century you have to pay a $3.25 processing fee. What I mean by this for example is. Yesterday I went online to pay my 6 month premium, which in turn was 6 days before due date. I was using my Debit card and it informed me that unless I auto draft on the due date I would be charged $3.25 to process my payment. Maybe some of you have seen this, but not me. I have seen processing fee's for late payments etc. What I do not get is they are obviously passing on their vendor fee to the consumer that companies normally pay anyway. It is not the issue of the amount, but the principal of it.
I spoke with the Manager who told me lots of companies do this. I never had this issues with ALLstate, Mercury or any other insurance company, (ordering pizza, buying products, Amazon, get my drift). And by the way Miss Manager your company raised my premium $50 for 6 months and I have never made a claim, had a ticket, and coverage/vehicles the same. Although I didn't appreciate that I still am paying it. I had to absorb their increase, so they can absorb their vendor fee. After moping on the phone with Sandra, who basically implied that I was ignorant to the coporate greed that America is slowly being strangled by she waived the fee of $3.25. Seriously love capatialism, but when you need to increase your revenue to keep 2 people on to do 1 person's job and to pay a CEO a 7 figure salary then it gets silly.
I spoke with the Manager who told me lots of companies do this. I never had this issues with ALLstate, Mercury or any other insurance company, (ordering pizza, buying products, Amazon, get my drift). And by the way Miss Manager your company raised my premium $50 for 6 months and I have never made a claim, had a ticket, and coverage/vehicles the same. Although I didn't appreciate that I still am paying it. I had to absorb their increase, so they can absorb their vendor fee. After moping on the phone with Sandra, who basically implied that I was ignorant to the coporate greed that America is slowly being strangled by she waived the fee of $3.25. Seriously love capatialism, but when you need to increase your revenue to keep 2 people on to do 1 person's job and to pay a CEO a 7 figure salary then it gets silly.
Comments:
Posted by trmn8r on 2012-06-03:
I use checks for very, very few things, but one is insurance payments. Check = no interchange fee.
I don't see a problem with the insurance company passing this cost on to you. If you send them a check, they would not have to pay the fee. And if you autopay, you aren't using a debit card and there may be none or a significantly lower interchange fee.
Debit and credit cards benefit us as consumers as a convenience, but there is a very significant cost to the payee. At the end of a company's reporting period, if 1% is lost just to collect monies due, that is a significant impact on the profitability of the company.
I don't see a problem with the insurance company passing this cost on to you. If you send them a check, they would not have to pay the fee. And if you autopay, you aren't using a debit card and there may be none or a significantly lower interchange fee.
Debit and credit cards benefit us as consumers as a convenience, but there is a very significant cost to the payee. At the end of a company's reporting period, if 1% is lost just to collect monies due, that is a significant impact on the profitability of the company.
Posted by clutzycook on 2012-06-03:
There are a lot of places that charge a "convenience fee" for paying by credit/debit. Your best bet to avoid it is to either write a check and send it snail mail (risky, I know), or make the payment via your bank's online payment feature, if it has one. I do not recommend setting up the auto debit, very few companies seem to be able to handle these properly.
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