Kroger - Poor Training of Staff
Cashiers - Complaint
RUFE SNOW KELLER, TEXAS -- Congratulations on becoming an outstandingly well stocked and clean store that offers a great variety of groceries including a wonderful variation of healthy organic products that include fresh fruits and vegetables.
As a culinary chef who enjoys using healthy meats and organics in the meals I prepare have a problem with the brash rudeness I receive from mainly your male employees who seem to lack normal social-filters of politeness and manners when checking out and assisting customers. They are not trained to recognize the products Kroger sells.
Let me give you an example. While purchasing groceries June 2, 2012 @ 8:50 PM I entered a checkout lane with my husband. AJ was the cashier. He greeted my husband took and swiped our rewards card and proceeded to scan in our items. He pulled a plastic bag of bulk dates and commented to everyone around us that it looked like I was buying large cockroaches. He would not stop with the comments regarding my produce. The 3 females on staff included the customer service representative commented to him that he was being rude to the customer but left.
He than rudely demanded of me” What is this?” I replied red faced that those items were called “dates”. He then demanded answers of me for many of the items I was purchasing questioning why I was spending extra money for organics. My husband, a Physician, attempted to explain to him why we felt organic where important and your cashier cut him off. We left with our groceries with AJ yelling rude exit remarks. ”Hey, Like try to have a nice night.”
I will spend my grocery money at Whole Foods or Central Markert where staff is better trained in customer service.