Sears - Refused to Send in My Mower for Repair
Mower Repair - Complaint
LOGANSPORT, INDIANA -- This spring my electric start mower would not start. I took it in with 3 weeks left on the warranty and they never sent it in. When I gave up and picked it up after 5 weeks it had never left their store. I was told that it was my attitude, I wasn't happy when I took it in, as to why they wouldn't send it in. John in customer service told me that " just because I have a warranty doesn't mean they have to fix anything". Real good attitude on his part. Well I did buy a new mower, and it did not come from Sears. Will I ever shop any of your stores again, Not till they fix my mower.