Best Buy - Little girl disappointed by faulty warranty
OCOEE, FLORIDA -- I purchased a ebook for my grand daughter's 11th birthday the thing was so poorly made that after only 30 days it was falling apart. I took it back expecting to get her a replacement when they informed me the item was no longer in stock and that all they could do was give me a store credit minus the $25 I paid for the warranty. What is the point of buying a warranty on a product if the store won't even honor it?T o me it seems like a greedy ploy set in place by the company to rip off there hard working customers with there bogus warranties and return policies. I left with a lousy store credit and a disappointed grandchild, I will never shop at Best Buy again I am even reluctant to return to this store to use the credit that they issued me due to the poor customer service I received from the store manager Henry (west oaks location).Needless to say I will be getting my grand daughter a new tablet from another store.
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