Sears Does Not Stand Behind Customer Service
Microwave Above New Stove - Complaint
Resolution Update on 07/04/2012:
I would like to thank Sears for resolving my problem with the micro wave. They responed quickly and they were very concerned about my problem with the micowave. Sears is a big corporation and they can only train their staff to a point. As a business Owner we try to make sure that our staff have the knowledge to handle every situation quickly. I will continue to shop at Sears. Thank You
MEMPHIS, TENNESSEE -- My husband and I went to Sears to purchase a stove, above the stove microwave, twin mattress, and a air conditioner. We were moving into a new house and I did like to buy these items at Sear, because I have never had any trouble at Sears. We asked to have these things delivered except for the mattress and they told us the date when the items would be delivered. We asked for no installation for the microwave because we had a Contractor who was suppose to come on the same day to do other things in the house. We scheduled him to come on the date that Sears gave us in order to have him install all of the things we bought. On the day that Sears gave us the items were delivered and Sears left.
When the Contractor opened the microwave box one side of it was caved in it looked like someone had dropped it. We called Sears and they said that they would bring another one the next day. We asked them if they were going to pay for the installation, because if we had the Contractor to come back out it would cost us additional money to install the microwave. They kept saying that we did not pay for installation. This is when the problem started. Sears kept transferring us from one Employee to another. After we couldn't get to someone with knowledge to understand and correct the problem that Sears created. Finally after spending all day going from one to another my husband went back to store and they told him that we could let our Contractor install it and we were to send Sears a invoice and they would have a refund within two days.
After getting the microwave installed my husband called Sears to make sure that we had the correct address to send the Invoice to 333 Beverly Road Hoffmen Mail stop RR Estate Ill. 60179 they gave us a claim # 123961. This is when my next nightmare began. After days of calling we ended at a person that said Sears can not refund us the 165.00 that we spent to correct a problem they could only give us a 50.00 gift card. After being lied to for days and days this person stated that our claim number was not from Sears. I hope that Sears is proud of what your Employees did to us for $ 165.00. You have lost a good customer.
I talked to my Attorney and he told me that he would handle this but my cost would be 500.00. In the past I have paid him to deal with matters as this for the principal only. T will never shop at Sears again, my children, my grandchildren, friends, Employees, and anyone else.