NCO Financial Systems Complaint - Automated check taken out of account without consent
GEORGIA -- I just had a run-in with NCO Financial System, Inc. I checked my bank account the other day and noticed it was overdrawn a good bit of money. I called my bank's customer service line and found out that NCO had taken 2 unauthorized electronic checks out of my bank account.
Here is the thing, though - my boyfriend I did at one point have a joint account at this bank. He had fallen behind with his Progressive car insurance payments and was unable to pay for a prolonged period of time. However, we separated bank account before any financial problems had occurred with his car insurance. I was never on his insurance policy either.
My question is, can NCO legally take money out of my account without my own personal consent? I know for a fact that my boyfriend did not give NCO my account number. I was under the impression that, even if he did give consent for NCO to take money out, that would not be allowed because he is no longer included on the account. And, before today, I had never spoken to this collection agency.
I called a few times today and, the first time, I was able to talk to someone in "management." He told me I had to fax the bank documents to them and that was that. I called back 3 or 4 times later and asked to speak to someone in management each time, but I was told they could not connect me to one. The operators told me to call my bank of Progressive. I called my bank and Progressive and they told me to call NCO.
Anyone with advice would be appreciated.