Quest Laboratories - Did Not Honor My Appointment
WINTER PARK, FLORIDA -- I had appointment with the Quest Laboratory at 324 East Par Street, Orlando, FL 32804,on June 5, 2012. I was about 5 minutes late for my 9 AM appointment, but was told that they would take care of me on time.
The receptionist asked me for my confirmation number. I did not have it with me as I normally would have. But I assumed that the record of my appointment would be in the Quest computers. It was not. The receptionist told me that that she would not honor my appointment, but that I could be considered as a walk-in. I told her that I did not bring my confirmation once before at the same laboratory, but my appointment was honored at that time. All of a sudden, the receptionist developed an attitude and asked if I wanted to wait. The waiting room was full of people. I said "No" and left.
I am a diabetic and have had Quest Labs at 2000 N. Alafaya Trail, Orlando FL 32826, perform all my laboratory work for years. I recently moved and changed labs to the Par Street lab since it is closer to my home. The Quest Laboratory at the 2000 N. Alafaya Trail location, the lab that I had used for years before changing to the lab at the East Par Street location, was outstanding in every way. A couple of times I failed to bring in my appointment confirmation number, and they always worked me in. This was not the case with the poor service and attitude that I received from the East Par Street location.
Now I am faced with decision of whether to continue to use Quest Laboratories or begin doing my repetitive laboratory work with another company. If I continue with Quest, then I will make the long drive to the former location where I always received respect and outstanding service. There are a lot of people looking for work. It would be in the best interest of Quest Laboratories and its customers if Quest would replace those employees whose behavior and attitudes cost the company business.
A copy of this letter will be mailed to top management at the Quest home office.