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Dollar Rental Car - Don't Rent From Dollar

Review by helgemr on 2012-06-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
DENVER, COLORADO -- Here's my story: 3 days into my car rental, my car would not start in the morning. I called the Dollar roadside assistance and they told me that it sounded like a dead battery from my description. At that point I looked at the headlight switch thinking I left the lights on, but the switch was in the off position. They had a person come out and jump start the car. He did a quick check of the charging system and said it wasn't working properly and to return the car without shutting it off as it may not start again. I drove 90 miles roundtrip to exchange this car and wasted half a day of vacation due to this problem, not to mention the gas I paid to drive the extra 90 miles. At the end of my rental I was charged $58.95 towing fee for the jump start. Dollar says there was nothing wrong with the car and refuses to take this charge off my bill.
Comments:3 Replies - Latest reply on 2012-06-06
Posted by trp2hevn on 2012-06-05:
Have you disputed the charges on your credit card?
Posted by helgemr on 2012-06-06:
Yes, I've disputed the charges. I'm waiting on the result. Thanks!
Posted by trmn8r on 2012-06-06:
Holy smokes! How absurd. Good luck with this.

In a perfect world, the service person would report that diagnosis back to the company, and they would know that you were TOLD to return the car.

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