Burlington coat factory - Cannot return the item which is worn once

Posted by Tezrien on 2012-06-05:

I would side with the store on this one. A worn dress is just that, worn. BCH is in the business of selling clothing, not renting it. If they let everyone return things they had worn, even once, they would be out of business very quickly.

Posted by James239 on 2012-06-05:

I'm with the OP on this one. She had the receipt and the return with in the a lotted timeframe.

Posted by raven2010 on 2012-06-05:

Return Policy - For Items Purchased In Our Local Stores

An original receipt dated within 30 days of purchase is required for all returns/exchanges in our stores
Merchandise must be new and in unused condition
Refunds will be issued in the original form of payment. Returns from a check purchase will be sent a mail check within seven (7) days. Debit cards using a PIN will receive cash
Merchandise returned from a completed layaway and receipted returns accepted after 30 days will receive a gift card
Non-receipted returns, accompanied by a photo ID (driver’s license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a gift card for the lowest selling price
All returns are subject to system verification and/or approval
Items bought in our local stores cannot be returned to our Webstore fulfillment center.


http://www.burlingtoncoatfactory.com/Others/ReturnPolicy.aspx

Posted by Comfortably_Numb on 2012-06-05:

pretty much a no brainer: merchandise must be new and in unused condition. seems getting half the money back and declaring not to shop there again is a win-win for you. nobody wants clothes that start falling apart after one wear.

Posted by trmn8r on 2012-06-05:

Your husband got the lowest sales price because he didn't have the receipt - that is standard practice to avoid fraud.

As for you being told the dress was worn, you admit that it was. Therefore, it was technically not returnable.

Posted by littleshorty on 2012-06-05:

Why did your husband return it without the receipt? You had the receipt the first time you returned it, so it doesn't make sense that he returned the dress without it. When you don't have the receipt, the store refunds it to you at the lowest price of the item. They have no way of knowing what you originally paid.

Posted by samanthasmom on 2012-06-05:

You bought the dress at a discount store that sells leftovers and cheap unknown brands and you got what you paid for. Trust me, I know. My mom buys my daughter dresses there all the time and I've had dresses fall apart before they've been worn.