Smooth Fitness - Defective Unti, Awful Customer Service
Eliptical CE 3.6 - Complaint
MARYLAND -- Within a week of receiving unit, the unit is falling apart. Three parts need replacements. Customer service is unprofessional and rude! They refuse to replace the defected unit with good unit. They want to keep replacing parts on a brand new unit. They want me to professionally pack such a huge unit and pay for returning 300lb unit. The company, services, equipment are absolutely awful.
Do not use this company.