Best Buy - Charged FOUR (4) times 2 on same day and 2 more 2 months in a row

Complaint

Review by MichaelHayesNY on 2012-06-06

Rating:

SYRACUSE, NEW YORK -- Best buy charged me 4 times for the same virus protection. They charged me on March 13, *which was the correct charge. Then again on February 15 for the same subscription, then 2 times more (twice in the same day) on May 15 for that SAME subscription. The two charges in May they debited right out of my bank account. To this day I still have no clue as to how they got in.

They gave me no help on the phone. The guy on the phone (after over an hour of transferring, and them actually trying to tell me that I really did order all that virus protection (twice on the same day??) all the representative had to say was if I refund your money for that ONE virus protection I do want to inform you your computer will be at risk! He was brain dead. I told him I only want 3 of the 4 charges removed, one of them was correct. He just wasn't listening.

Then he got a manager to actually say that there were no charges except the one correct one, then he'd say Oh, I see the extras, and then he'd put me on with someone else and they'd say, Oh, that was for your virus protection .. starting all over again. He even snipped at me. The main thing is, I NEVER used my bank debit card, I never authorized them to make 'automatic payments' as they said I did. (2 of the charges were on a Credit card, 2 came directly out of me bank)

He said, oh yeah, you gave us permission. WTH? I did NOT give them my card, or bank account. To this day STILL no refund. I had to change my card numbers so this doesn't happen again.