Charter Communications - Promises Not Kept
Bundle Package - Complaint
PORAGE, MICHIGAN -- First let me say everyone I talked to was nice and tried to be helpful except Bonnie. After switching from AT&T due to their rate hiking, I went with Charter and they promised to lock in my price for 2 years. The first 6 months took me literally 10 phone calls(Liam, Jason, Sheri, Felicia, Jamaal, Linda, Theresa, Brook, Andi, and Sonya) to correct my billing. Apparently their system is complicated and non-user friendly for billing and corrections. On top of that, their modem regularly(2-3 times each week) disrupted my WiFi service to where I had to reset the modem, reset the router, and restart my computer every time.
Their tech specialists who I spoke with and came to my house twice could not offer any solutions until their company received their new modems with better technology. So I was just waiting a few more months until I was going to call again to have that done. Then they audited my account to find that they were not billing me a monthly charge to use their (crappy old school)modem. Of course you weren't! Didn't you read the notes on the account? This is part of what you promised. Apparently, they were not supposed to and would not take the charge off my account. After reading to them my notes of all the issues I have had in the past 10 months, no one offered any real help or solutions(Chris and Bonnie) until I called(Guy) to cancel because I decided to go back to ATT. If they would have offered to credit me enough to purchase my own modem in the first place, I would not have changed back. But I am glad I did because mow I pay less for the next 12 months and get a $200 Visa gift card. ---Charter is not worth all the hassle---