Gateway / Acer - Will NEVER Buy a Gateway Laptop Again.
CALIFORNIA, CALIFORNIA -- Whatever you do, DO NOT BUY GATEWAY OR ACER. This is not a relationship that you want to get into. Gateway is defined by poor quality products and ZERO customer service. ZERO.
I purchased an NV Series Gateway laptop and within the first two months had my first issue, I took it back to Best Buy and it was sent back to Gateway where they had to replace a piece of faulty hardware. A couple months later the Gateway laptop failed again, and once more I took it back to Best Buy who sent it off and had a new mother board installed. A few months later, the same thing happened, failure, and ANOTHER mother board had to be installed. At this point I was requesting a new computer because it was close to the end of what I consider a short one year warranty and I had already had so many failures and spent so many weeks without my computer. Well, not long after the warranty expired, so too did the battery. The Gateway battery had a catastrophic failure, I lost data and now the battery will not charge. Since that time, my Gateway laptop has become a desk top, always having to be tethered to a wall outlet.
The most recent issue is that it will not start up; it keeps freezing and will not allow me to recover to the last good configuration. I have contacted Gateways tech support but they require a $200 fee for their help. I spent just under 2 hours getting the run around by their tech support and then a supervisor. When I told them I wanted to speak with a corporate customer service rep, I was given a phone number which ultimately got me to another call center in India where they finally admitted that they were in fact tech support as well and not customer service. What you can expect from Gateway is a shabby product that will be patched up and barely kept together until your warranty runs out and then you are on your own unless you want to cough up even more money and time to get it fixed (over the phone by the way).
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