ChoiceHotels.com - BEST INTERNET RATE GUARANTEES.....NOTHING!
Promotion for Best RATE Guarantee - Complaint
MARYLAND -- This is a RATE GUARANTEE that they advertise on their Member Website (scrolling ads) and it's USELESS! First, when I called customer service about it - 'Mario' knew absolutely NOTHING about it. When I informed him that I was looking at it on his website- he said he still couldn't help me, so he transferred me to another department who said I'd have to take up my concern with that 'specific dept'-when I asked him to transfer me, he stated he didn't have any contact information for said department. I then asked for a supervisor, he put me on hold and returned to ask my contact information (which is on my account anyways!!!????) so that he could "call me back with that information once he found it."
The actual guarantee states that if you find the same room at a lower rate than what you have booked with THEM, on a competitive site, that as a MEMBER, they will give you one free night stay and MATCH the lower price.
Of course there are all kinds of details and qualifications in the "TERMS AND CONDITIONS" section (which I took the time to read). I submitted my claim after having found/booked (thank goodness) a lower rate with PRICELINE. COM and they denied my claim simply because THEY could not locate a lower price online. I offered to fax in my confirmed reservation that includes all the pricing and details; but they stated that it wouldn't apply if they could NOT get a screenshot of a lower price themselves. With an ever-changing internet and competitive prices/reservations....we can all just IMAGINE how many actual FREE NIGHTS they've given away with that undisclosed rule in place! Another USELESS GUARANTEE if you ask ME!