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Wirefly -
Don't Trust Them - Complaint
Review by adirondacktrail on 2012-06-06
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I tried to order a new cell phone with wire fly and renew my contract with Verizon, my contract is 450 minutes for 39.99, wire fly kept telling me I had to upgrade to 450 talk &text for 59.99. I didn't want text added as I think it's annoying, just call. Wire fly said I had to talk to Verizon as my contract was no longer available, I contracted Verizon and they said it is, and I am eligible for renewal and can have the 450 min/39.99. I again talk to wire fly and and under new contracts it listed my plan.
Wire fly's sale person insisted I have to upgrade to talk and text plan. I asked for supervisor, and finally after about 5 minutes a lady answers and says same thing. I explained that Verizon still offers the same service contract and that Verizon said I was eligible for a renewal with same plan. Supervisor says she can only do talk and text and that she can modify the contract to 39.99 450 minutes only if done within 15 days and Verizon approves the change!
I explained again Verizon has the plan available and I want to maintain that plan. She again says 450 talk and text and later change it to talk only. I asked why would you change later? Do what I am asking for, call Verizon and confirm plan. She insisted I would get what I wanted, and I told her if I sign up I am giving you my credit card and you charge me for talk/text and how do I know you will honor a verbal agreement? She insisted she would, and I told her there was no way I was giving her my credit card number and authorizing a plan I didn't want. She says sorry you feel that way, I reply sorry you can't give me the plan I want, or trying to get me to go to higher priced plan and hung up. WAY TOO SHADY FOR A BUSINESS TO OPERATE!
Wire fly's sale person insisted I have to upgrade to talk and text plan. I asked for supervisor, and finally after about 5 minutes a lady answers and says same thing. I explained that Verizon still offers the same service contract and that Verizon said I was eligible for a renewal with same plan. Supervisor says she can only do talk and text and that she can modify the contract to 39.99 450 minutes only if done within 15 days and Verizon approves the change!
I explained again Verizon has the plan available and I want to maintain that plan. She again says 450 talk and text and later change it to talk only. I asked why would you change later? Do what I am asking for, call Verizon and confirm plan. She insisted I would get what I wanted, and I told her if I sign up I am giving you my credit card and you charge me for talk/text and how do I know you will honor a verbal agreement? She insisted she would, and I told her there was no way I was giving her my credit card number and authorizing a plan I didn't want. She says sorry you feel that way, I reply sorry you can't give me the plan I want, or trying to get me to go to higher priced plan and hung up. WAY TOO SHADY FOR A BUSINESS TO OPERATE!
Comments:
Posted by ok4now on 2012-06-07:
You have to be really really careful with Wirefly. They have excellent prices and great deals on cell phones but...Read the Fine PRINT. Here's what they won't tell you. To offer this great price many of their phones are refurbished. The air time packages that they offer are not always compatible with the carrier. Once they have your money you're stuck in the middle fighting between them and the carrier.
I don't want this frustration, here's a better way. Shop Costco and Amazon. They have some amazing deals without the headaches and all of the major carriers & smart phones. Should you have a problem they have first rate customer service to fix it. Wirefly can't compete with this. Don't deal with these shady people.
I don't want this frustration, here's a better way. Shop Costco and Amazon. They have some amazing deals without the headaches and all of the major carriers & smart phones. Should you have a problem they have first rate customer service to fix it. Wirefly can't compete with this. Don't deal with these shady people.
Posted by Wirefly_Kim on 2012-06-08:
I am sorry that you have had this experience with us. Unfortunately, as an authorized third party dealer, sometimes Verizon will not allow us to offer rate plans that they still offer to customers themselves. That is what happened when you tried to place your order. Verizon will not allow us to offer your current rate plan for upgrade accounts, as it is not financially worth it to pay us the commission when we activate this plan. I am sorry about that this caused you a problem with your order.
As for the previous commentor who stated we only sell refurbished phones, nothing could be further from the truth. All of our phones are BRAND NEW, directly from the carrier and every device has a full U.S. warranty, and is never refurbished unless explicitly sold as such.
I also wanted to let you know that every plan that we offer is a carrier authorized plan - we cannot offer or activate any phone with a plan that the carrier will not support.
If you want to discuss this further, I would be happy to review the sales call and make sure that the agent(s) you spoke with are coached appropriately. You can reach out to me directly by emailing me at onlinesupport@wirefly.com. I look forward to hearing from you soon, so we can address this for you!
-Kim
As for the previous commentor who stated we only sell refurbished phones, nothing could be further from the truth. All of our phones are BRAND NEW, directly from the carrier and every device has a full U.S. warranty, and is never refurbished unless explicitly sold as such.
I also wanted to let you know that every plan that we offer is a carrier authorized plan - we cannot offer or activate any phone with a plan that the carrier will not support.
If you want to discuss this further, I would be happy to review the sales call and make sure that the agent(s) you spoke with are coached appropriately. You can reach out to me directly by emailing me at onlinesupport@wirefly.com. I look forward to hearing from you soon, so we can address this for you!
-Kim
Posted by wirefly_spam_victim on 2012-06-08:
My experience with Wirefly also tells me that they don't sell "refurbished phones". They even did not want me to send back a blackberry that had been fully refunded. The phone has been only used for a few days --like brand new. Basically I got a free phone after fully they fully refunded me. For that reason, I have been searching on Wirefly web to find something to buy -- at least so I can put the money back to Wirefly as my appreciation to their great customer service.
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