Don't Trust Them - Complaint
I tried to order a new cell phone with wire fly and renew my contract with Verizon, my contract is 450 minutes for 39.99, wire fly kept telling me I had to upgrade to 450 talk &text for 59.99. I didn't want text added as I think it's annoying, just call. Wire fly said I had to talk to Verizon as my contract was no longer available, I contracted Verizon and they said it is, and I am eligible for renewal and can have the 450 min/39.99. I again talk to wire fly and and under new contracts it listed my plan.
Wire fly's sale person insisted I have to upgrade to talk and text plan. I asked for supervisor, and finally after about 5 minutes a lady answers and says same thing. I explained that Verizon still offers the same service contract and that Verizon said I was eligible for a renewal with same plan. Supervisor says she can only do talk and text and that she can modify the contract to 39.99 450 minutes only if done within 15 days and Verizon approves the change!
I explained again Verizon has the plan available and I want to maintain that plan. She again says 450 talk and text and later change it to talk only. I asked why would you change later? Do what I am asking for, call Verizon and confirm plan. She insisted I would get what I wanted, and I told her if I sign up I am giving you my credit card and you charge me for talk/text and how do I know you will honor a verbal agreement? She insisted she would, and I told her there was no way I was giving her my credit card number and authorizing a plan I didn't want. She says sorry you feel that way, I reply sorry you can't give me the plan I want, or trying to get me to go to higher priced plan and hung up. WAY TOO SHADY FOR A BUSINESS TO OPERATE!