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Chipotle Mexican Grill - Boycott Chipotle Until The VP Washes My Car Seat
Defective Burrito Bowl - Complaint
Review by tplsbtm on 2012-06-06
Rating: 
SACRAMENTO, CALIFORNIA -- On 6/6/12 at around 2:30pm I purchased a burrito bowl. when I got home I lifted the bag and there is a stain that made me think I spilled the bag. I looked and the bag had been upright along with the product. There were no signs of spilling over the top either or around the edge of the bowl. What I did notice was the bottom of the bowl was leaking. I took it back and asked for the store manager his name was Ben. He inspected it said it doesn't happen a lot but it looks like I got a defective bowl. I explained it leaked on my car seat cover and asked what they would do about it. he looked confused. I asked about getting it spot cleaned and being repaid the cost. He said he would need the GM to authorize that, he couldn't. I asked how I would get ahold of him and Ben went and got Patrick who also admitted the bowl looked defective as it had no damage or obvious holes but was leaking and soggy. He said he could replace the bowl as there are health issues with serving it like that but he could do nothing about the car. I asked his name and the other guys name so I could take this further and he handed me his card then walked away without saying anything. He didn't even care enough to look at the seat or that we were really talking about a few dollars to spot clean the seat an I would be fronting the cost.
Comments:
Posted by clutzycook on 2012-06-07:
Have you tried emailing corporate? They've been pretty responsive any time I've had to contact them. That being said, I wouldn't hold your breath on getting them to pay to have your seat cleaned.
Posted by FoDaddy19 on 2012-06-07:
I think it's just an inherent risk that goes with ordering food that comes in a bowl or cup. I would doubt if they are going to pay to have your seat cleaned.
Posted by KevinTX on 2012-06-07:
I agree with FoDaddy... putting food in your car seat has a risk of spillage.
Of course, even if you put it on the floor you'd have a stained floor mat.. so hmm, not a win win either way :)
Of course, even if you put it on the floor you'd have a stained floor mat.. so hmm, not a win win either way :)
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