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UPS no customer service and drivers not doing their job
business cards - Complaint
Review by ndbird1993 on 2012-06-06
Rating: 
FREDERICKBURG, VIRGINIA -- Driver claimed he tried 3 times to deliver my package but yet I was home all three days and he never showed up. I called the main headquarters and complained, they first told me I would have to drive out of my way to pick them up and after a argument she said they would deliver them the next day but when the next day passed and no package I again called the main number and talked to some else to find out she did not do anything. So I ask to speak to a manager whom claimed she would have the supervisor of that hub call me the next morning but yet again nothing. I would have to say they are the worst company I have ever dealt with and will not use their services again due to lack of customer service.
Comments:
Posted by old fart on 2012-06-06:
What about business cards?
Posted by Sarah on 2012-06-06:
Hello,
I’m so frustrated with UPS. I live in an apartment block. The driver called me from the building inter-phone at 11:55 am and I told him I’m at work. He asked me to buzz him in to place the package at my apartment door. I left work at lunch knowing I should not trust UPS. At 12:30 pm. There was no parcel anywhere in my building. I checked all apartments door steps thinking he might got confused between apartments. I sent emails to all my neighbours (they've seen nothing) I called the expeditor and he said the tracking states that the driver left it at the building main door. If he was planning to leave it at the main door anyway why did he call to buzz him in?? It’s horse back riding tack. It’s very specific selling in the black market doesn’t earn much. In 35 minutes I lost a valuable package. Any suggestion about recourse? Thank you.
I’m so frustrated with UPS. I live in an apartment block. The driver called me from the building inter-phone at 11:55 am and I told him I’m at work. He asked me to buzz him in to place the package at my apartment door. I left work at lunch knowing I should not trust UPS. At 12:30 pm. There was no parcel anywhere in my building. I checked all apartments door steps thinking he might got confused between apartments. I sent emails to all my neighbours (they've seen nothing) I called the expeditor and he said the tracking states that the driver left it at the building main door. If he was planning to leave it at the main door anyway why did he call to buzz him in?? It’s horse back riding tack. It’s very specific selling in the black market doesn’t earn much. In 35 minutes I lost a valuable package. Any suggestion about recourse? Thank you.
Posted by CowboyFan on 2012-06-07:
A suggestion is to have all packages sent to work, because the services seem much better at getting packages to businesses, then homes.
Posted by raven2010 on 2012-06-07:
Some employers will not allow their mail rooms to be clogged by pesoanl packages.
When I worked for a nationwide wireess carrier we actually wrote people up for having packages delivered to work. Yes, they knew ahead of time it was not allowed.
When I worked for a nationwide wireess carrier we actually wrote people up for having packages delivered to work. Yes, they knew ahead of time it was not allowed.
Posted by trmn8r on 2012-06-07:
Good point, raven. I was lucky, and worked for companies and institutions that didn't mind. I can totally understand that a company would, however. Thinking back to my first employer, where there were 3000 employees, there is no chance it would have allowed it.
Posted by raven2010 on 2012-06-07:
Yup. there are less than 40 people where I work now and the office manager actually encourages us to have our personal packages delivered.
I also bring in my items to be shipped, both USPS and UPS and leave them at the front desk for the correct party to pick up.
I also bring in my items to be shipped, both USPS and UPS and leave them at the front desk for the correct party to pick up.
Posted by trmn8r on 2012-06-07:
I assume you pay the fee yourself (:
How does that work with UPS? Do you have an account? I'm rubbing two sticks together here, and you've got a blowtorch.
How does that work with UPS? Do you have an account? I'm rubbing two sticks together here, and you've got a blowtorch.
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