Verizon Wireless - Taken to the bank by Verizon
Upgrade of Verizon Phone - Complaint
LOUISVILLE, KENTUCKY -- I took my daughter to upgrade an old phone we let her use for the past year, she had been saving for 5 months to get a new phone. When we arrived we found the phone she had been saving for and found out that she did not have enough money because Verizon now charges a $30 upgrade fee for the pleasure of extending a contract for 2 years. I have only been a customer for over 10 years and pay a bill every month to Verizon in excess of $200. We took the $30 Verizon we appreciate your business charge and purchased the phone.
Then the real surprise happened, we left and went to Costco and just by chance we walked past their mobile phone sales and viewed the same exact phone for $49 with the same upgrade for 2 years same program, not more than 5 minutes before we had been at a Verizon company store and paid $150 with a $50 mail in rebate. I returned to the Verizon store to ask if they honored prices from other stores selling their same products and the service person told me I could return for $35 re-stock fee but there is nothing she can do. Then she told me that Costco will not activate the phone or place the battery in the phone like they did. I told her for $100 charge I could figure out how to activate a phone.
Unless Verizon makes this right I will never buy another phone from Verizon and will look to move my accounts to another carrier. I did not know I needed to scour all of the Verizon competition to make sure I was getting the best deal. I would expect that a company I have been sending a check to for over 10 years would have my best interest at heart but they do not. Congratulations Verizon I have shared always shared how I love Verizon and the service provided. No longer will those words come out of my mouth.