AAA Roadside Assistance - The Don't Care How Long You Are Waiting!!
Roadside Assistance/flat Tire - Complaint
BOONTON, NEW JERSEY -- I've been a member for several years and have only needed their service a few times in the past. This past week I needed their service,but it was a nightmare.
What is the point of paying for a service that doesn't come through as they should? After getting a flat tire on the middle of a very busy highway, the lady on the phone assured me someone would be there within a thirty to thirty five minute time span. OK, that sounds reasonable. As I waited there several people offered to help me, I assured them AAA is on their way. Well I should have taken the help because after an hour of waiting AAA still had not arrived! I called the dispatcher again he told me someone should be there within twenty minutes. What happened to the time I was originally given? I complained to the man on the phone. His response "I agree with you." What?? Apparently that is just an estimated time! Well thanks a lot....next time it would be easier to have one of those nice people to help me.I would rather give them my money then a company that doesn't follow through appropriately!