Great Service of Wirefly Customer Service Department
Blackberry/Contract with AT&T - Compliment
I should change my username for this review but decided not to do so as this review (compliment) is really a follow up my previous review (compliant see http://www.my3cents.com/showReview.cgi?id=114052 for reference).
About two weeks ago, I decided to pay my bill to NCO Financial (a collection agency) for a Wirefly bill which I initially disputed but I did offer partial pay for a settlement as I felt that my poor understanding and stupidity had also caused to this problem.
After I posted my compliant, Wirefly_Kim responded with a suggestion to contact onlinesupport@Wirefly.com. I have seen Wirefly_Kim's posts on many places, all with similar suggestions, and I thought it was just a PR effort of Wirefly.
Not at all, one day after I contacted Wirefly customer service department, I got a response. It was far beyond what I expected. Given the fact that I have paid my bill to NCO collection agency, they could have just ignored me -- as I have admitted my responsibility of this charge, but they wanted to make it right and fair to the customer, in my case to forgive me for being so stupid to believe a scam.
This scam was not really from Wirefly, the company itself. Some people took advantage of Wirefly's refer a friend program http://www.Wirefly.com/refer-a-friend/?referringdomain=wirefly_Bing
with misrepresentation of the contract. Of course, they won't target their friends -- rather to strangers who are ignorant/innocent/stupid just like me.
Wirefly has certainly regained my trust/confidence. My first effort is to try to find what I can buy on this $300 refund. I will certainly look at Wirefly whenever I need new plan/upgrade/etc.
I would also like to thank my3cents.com for providing this platform, it is not just for rant --- it has turned a complaint to a complement !!!
Thank you Wirefly_Kim, your effort to help customers is highly appreciated! You have done a great job for the customers, and for your company as well