Whirlpool and Fullerton - Whirlpool washer wfw9150ww00
wfw9150wwo00 - Complaint
ERIE, PENNSYLVANIA -- I bought Whirlpool washer wfw9150ww00 2 years ago in June. It is a front load washer which I never had before. I bought HE detergent because that is what I was told to buy - the first month or two were ok but it took a long long time to wash - 2 1/2 hours to be exact - and just didn't seem right but I never had a frontload ....i called Fullerton and they said that is normal with front loads - energy efficient etc etc- ok - a few months later I called cause it really seemed weird that there was still a leak and it sounded a little louder which fullerton didn't seem to think was an issue either - said to check front door - things get caught in front door and can be leak etc etc
I called or stopped down beginning of June last year - said same thing - something probably in door - check door - ok - nothing there - still a leak - I said it just doesn't seem right - said well front loads are a little different
I went back last week of June last year and said it just really isn't right - they said we will send someone out but you aren't in warranty - I said I talked to you before the warranty expired and they said well - that's natural for it to be a little louder and take a longer wash cycle -its a front loader but now you aren't in warranty
so just lived with it cause they kept saying it was 'normal' and it did wash clothes but sounded louder and louder and everyone that heard it said it sounded like a jet plane
i had workers over a couple weeks ago while I happened to be doing laundry - they said they used to work Best Buy and it sounded like bearing - don't know what bearing is but he said that people that installed it should have caught that and it had to be a bad machine - I said I have ALWAYS had Whirlpool appliances and was loyal to them - they said its a lemon and should have seen this when they installed it and it had to be a bad machine to begin with
ok - called fullerton Tuesday and they said out of warranty - won't do anything but they did come and checked it this morning and drums are bad bearing and 2 other things! I said how can that b when it is 2 years old??? I called Whirlpool yesterday and they basically said they don't stand by their product and could care less that I've been a loyal customer for 20 years and I'm out of warranty and that was that - I said you won't stand by your product when it is a damaged unit to begin with and it is only 2 years old??
fullerton called Whirlpool this morning and Whirlpool said they would replace parts of 815.00 but it would cost me 320.00 to fix and take 2 weeks?????? Um - I paid 700.00 for the washer - why don't they just replace it?? Why are they paying 815.00 for parts and making me wait 2 weeks to get this bad unit repaired and making me pay half of the cost of a new washer to do so???????
So now I have to either pay 320.00 to get a washer repaired that may not work again?????? and wait 2 weeks to do laundry when I bought a brand new washer 2 years ago expecting it to last more than 2 years! Shame on you Whirlpool!!! I used to talk and talk about how wonderful your appliances were and was loyal for 20 years as was my mother - your products used to last and you used to care about your customer service
It would make more sense to replace the washer with another one and also save yourselves money and me money and aggravation - I stuck with this machine for 2 years out of loyalty and this is your resolution!!!???
I tell you what - you give me the 815.00 parts and I will sell them back to you for 800.00 and go buy a new washer that actually works!
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