DON'T BUY Staples warranty unless you read the fine print and understand all of it.
HP Laptop Warranty Coverage - Complaint
SIREN, WI, MINNESOTA -- We bought an HP laptop with the warranty from Staples. The salesman (assistant manager) recommended the warranty we purchased and thinking he was selling us the warranty we needed for this specific computer. Key print on laptop started wearing off within 6 months, took back to Staples, said warranty does not cover "key print missing"; that is a cosmetic problem and you can still use computer without printed letters on keyboard. Honestly, who can, for memory, recite each row of keys? OK, accepted that, kinda, but then screen cracked just sitting on a table; had shut laptop down and unplugged for pending severe thunderstorm that never happened. Next morn plug in laptop and started up and "ink blotch" on screen. I can honestly say it had not been hit, no animals or kids around, just husband and myself. When we bought warranty we were told it covered screen breakage. Took to Woodbury Staples and were told the warranty we purchased does not cover screen breakage only phone support. Our salesman had recommended this warranty and we weren't aware Staples warranty would be different from doing an extended HP warranty. Did not read the fine print. We should have been advised to buy the "accidental warranty" or HP 3 year extended warranty. Why does Staples sell warranties if they don't honor them other than for extra $$$.
Folks at Woodbury Staples have always been great when shopping in the store. BUT Staples warranties are the worst for any kind of coverage. One of the tech staff told me Staples needs to do some work on their warranties but nothing has been done each time warranty is reviewed.
Frustrating when you buy an $869 laptop and another $300 for the warranty to have this happen and no coverage with warranty. Staples did say they will prorate our warranty and they will help me select a new computer and apply the prorated $$ to my new warranty. This is NOT GONNA HAPPEN and we will let others know how Staples does not cover the warranties they sell.