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ACN Canada - Hate ACN
Phone & Internet Service - Complaint
Review by lafilce on 2012-06-07
Rating: 
QUEBEC -- I have been dealing with ACN for about a year now - sometimes late with payments and yes that is not good but MOST companies will work with clients especially if you speak to them and not just leave it. ACN WILL NOT budge - there are no payment plans period. The customer service is brutal to get through to them and get an answer and if you are not happy with who you are dealing with - there are no managers to speak of! Seriously? Every company has a tier of staff and someone in charge that you can speak to and that person usually has some kind of power...not in this case.
ACN cut told me they didn't want to continue with service for us even though I had paid my account in FULL. They got the payment and then sent me a letter saying they no longer were going to provide service...I figure good, done with you then...oh no! Then I get a letter saying because I didn't finish out my year with them I owed them a cancellation fee of $150!!! Are you kidding me...you cancel me and then charge me for cancelling - they cancelled me April 24 and my one year was May 4...hmmmm do you think they did that timing on purpose? My services when I paid them in full were paid up to May 22 so technically I did finish my one year commitment would you agree??
I finally got hold of supervisor and guess what, there is nothing they can do about the charge but they should not have disconnected me since I paid so if I sign up with rogers or telus with an account for acn they will waive the $150 fee - WHAT A LOAD OF CRAP!!@!@
ACN cut told me they didn't want to continue with service for us even though I had paid my account in FULL. They got the payment and then sent me a letter saying they no longer were going to provide service...I figure good, done with you then...oh no! Then I get a letter saying because I didn't finish out my year with them I owed them a cancellation fee of $150!!! Are you kidding me...you cancel me and then charge me for cancelling - they cancelled me April 24 and my one year was May 4...hmmmm do you think they did that timing on purpose? My services when I paid them in full were paid up to May 22 so technically I did finish my one year commitment would you agree??
I finally got hold of supervisor and guess what, there is nothing they can do about the charge but they should not have disconnected me since I paid so if I sign up with rogers or telus with an account for acn they will waive the $150 fee - WHAT A LOAD OF CRAP!!@!@
Comments:
Posted by Alain on 2012-06-09:
You can file a complaint with the Canadian Radio-television and Telecommunications Commission via http://crtc.gc.ca/RapidsCCM/Register.asp?lang=E Other complaints regarding ACN complaints can be found using the keywords 'ACN Telecom Complaints' using a Bing, Google, Yahoo, etc. search.
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