Aaa.travel - Misrepresentation
travel agency - Complaint
SAN ANTONIO, TEXAS -- I have booked 2 trips through AAA. Travel and have had problems on both occasions. This first trip was 12/11 to Costa Rica. We booked the trip months in advance and worked personally with an agent. We were specific about our seat assignment requests & when we tried to confirm our trip we discovered the agent had failed to book our seats as requested.
I thought I would take matters into my own hands & purchased airline tickets through AAA web site in March for a trip in July. I selected my seat assignments & received confirmation from AAA. Travel. I received a flight change notice by email 4/16/12 & again my seat assignments were listed. I had a question about luggage & went online to research with the airlines only to discover my seats were "UNASSIGNED". I immediately called AAA travel agents and received a run around with blame being placed on the airline. I felt if there was a problem with my seat selection then I should have been informed of the change by AAA as they had all my contact information. AAA. Travel indicated that I would have been given a seat a check in, then why would I have bothered with the months of pre planning. I selected those seats specifically to be near other family members traveling as well as a way to accommodate tall travelers. What seat selections would I have been offered at the ticket counter?? I do not consider this service I consider this misrepresentation. AAA. Travel communicated with me on two occasions and on each occasion confirmed my prior seat selections. Had I not checked myself, I would have been left out in the cold. I will never use AAA. Travel service again & I recommend no one else trust this company. As a result I have had to pay up-charges to try and get near the seats previously chosen months ago.