SAM'S CLUB - Bad Service
Not Acknowledging Letter Received in Mail - Complaint
WEST MIFFLIN, PENNSYLVANIA -- I received a flyer on getting a $10 statement credit when adding a third person to there account and spending at least $50. Went to store with my husband and daughter to renew our membership and add my daughter to account. Doing exactly what the flyer said to do. The girl at the counter knew nothing about it very rudely suggested we go home and bring in the flyer!!! They would not even attempt to call the home office to see if indeed the flyer was legit. She finally called a manager and he also knew nothing and suggested the same thing. We didn't go home but went to Costco's and joined their club. Just thought I would let you know you not only lost 3 customers but the seriously uncaring way your employees handled an easily preventable situation. How easily they could have looked into our request and changed our now bad feelings.
Kathleen cogley kjcogley@aol. Com