Lowe's - Terrible customer service by warranty department of Lowes
Samsung dryer - Complaint
We bought a Samsung dryer two years ago and it broke down (does not heat up). We bought 4 years extended warranty so we called Lowes. They schedule a tech. We had to wait a few days until he came. He came and said he has to order a part. So we waited another week and he came and changed the part. He left and the dyer worked for a day and it broke down again. Had to call Lowes again and wait another few days for the service guy to come. He came and said he needs another part. So we had to wait another week. Then he came and changed another part and said this time it should work. So I washed a load and put it in the dryer. After 20 minutes the dryer still is cold. So called Lowes service center again and a woman called Leslie said she was going to send a different technician on Thursday (which was yesterday). But nobody showed up yesterday. So I just called the service center this morning and they said they don't have a record of Leslie scheduling anything! So I had talked to a ghost at Lowes! Now we are out of a dryer for more than a month! So I asked to talk to a supervisor named Perry. Perry firmly gave me two option: 1. We have to wait at least 3 days until he talkes to the service guy. 2. We have to wait at least 3 days (today is Friday) until his supervisor can call us the earliest 3 days later on Monday. In the meantime, we are still without a functioning dryer. And Perry insists that he was offering us solutions (that is keep letting us to wait). I can't believe it. What kind of employees Lowe's are hiring? This is really low and beyond belief. They have no consideration for customers' concern and need and all they are doing is to lie and stall. I feel sorry that Lowes have such incompetent and uncaring employees on their payroll and I am mad that we still have no dryer after all this waiting. I wish the CEO of Lowes can read this complaint and do something about it.