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Days Inn & Suites

Complaint
Review by vajau2 on 2012-06-08
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
THE WOODLANDS, TEXAS -- Days Inn & Suites,609 Bessemer Ave, LLano, TX, room 103, on 6/5/2010. Waited over 15 minutes before a person came out of the BACK Room to get Service. Per telephone conversation prior to motel, a gentleman stated all my mother has to do is show her Texas Driver License to prove she is a senior. My mother in the room, late at night, no one answered the phone when she tried to get someone to explain how to get the lights ans radio to work, no on answered!
Several dead bugs, roaches and other bugs behind bathroom door. A dirty ring in toiled bowl.
While checking out, a rude female finally out of the Back room after waiting for services for almost 20 minutes. The key was returned at 10:30. The angry female argued with my mother about what the charges were quoted with the gentleman. I went to talk to her and she argued with me, very unprofessional woman. With her heated anger she threatened to increase the rate that was quoted by the man and then charged us a late check out fee. This was because we were questioning the original rate quoted to us.
Comments:1 Replies - Latest reply on 2012-06-08
Posted by Anna Molly on 2012-06-08:
I'm not understanding something..did you stay there with your mother?

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