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Flowers Express - Do Not Use Them

Gift Basket
Review by annbald on 2012-06-08
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
I ordered a same day delivery gift basket to be delivered for a birthday. The reason I choose Florist Express is because it was the only florist I could find that would do same day delivery. I had to choose from a limited selection since again, it was same day. The basket never came but they sent me an email confirmation that it has been delivered. When I called to complain they had no idea what was going on and offered to include an apology note stating it was there fault it wasn't delivered. Don't use them, you cannot trust that your order will arrive even if they state it was.
Comments:2 Replies - Latest reply on 2012-06-10
Posted by Alain on 2012-06-10:
Although they did offer to include an apology note, given their prior sloppy service you couldn't even be sure they'd actually do that.
Posted by trmn8r on 2012-06-10:
This seems to be typical with these services. Maybe there is one that is better than the others. I'm guessing the problem is that the company doesn't wait for/get a confimation from the actual florist or warehouse, and they just send out an email. Shabby. This is why I call a florist local to the recipient - takes a little more time but is more reliable.

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