Walmart - Horrible Service and Rude Customer Service Rep
Fabric - Complaint
TAYLOR, PENNSYLVANIA -- Today I went to Wallmart in Taylor, Pa and picked out fabric. There was no one in the entire department so I rang the buzzer at the cutting table which supposedly will bring assistance. I buzzed and waited, then buzzed and waited for almost ten minutes. No response so I picked up the store phone and spoke to someone who said she would page an employee to help me. More waiting and no response. I continued to buzz and spoke to two different employees who walked by. Both said they would get someone to help but no one came.
I finally gave up but was angry to have wasted so much time and decided to go to customer service to complain. I told my story to a woman behind the desk and just as I finished an apparent supervisor walked up to her and ignoring the fact that she was waiting on someone, she began to discuss some store issue. The first woman who whom I was speaking said to the supervisor that I had a complaint about the lack of service in the cutting department. Without even looking at me or acknowledging my complaint she simply said,"we don't have anyone in cutting today" and she then continued her conversation with the other woman.
No apology for the inconvenience or offer to help. She might as well have said, "that's your tough luck!". I was so angry at both the total lack of help and the subsequent rudeness of customer service that I left my full shopping cart in the aisle and walked out of the store. Believe me, I will never shop in this store again! By the way, I then drove to Kmart and except for the fabric, got everything I need plus very courteous service.