Bob's Discount Furniture - Bob's Business Model
Furniture Purchase - Complaint
ON LINE PURCHASE, CONNECTICUT -- First of all Bob Kaufman and myself are fellow UCONN alumni and I applaude his success and the many charitable works he has done for the people of Connecticut. As a consumer of his products I am not so charitable. Until recently I have had several positive experiences with my purchases from Bob's. My last transaction, however, did not turn out that way. I purchased two sofa beds. The first issue was a 4 week delay in delivery. The second issue was on the next promised delivery date they only had one piece available to deliver. I thought that I had ordered the furniture in plenty of time for when I needed it. Unfortunately I was mistaken. When I called to voice my concern to the sales representative she couldn't help and I was forwarded to a manager who proceeeded to lecture me on how the furniture business worked with them carrying no inventory and if the shipment comes in wrong from the supplier, oh well you have to wait for the next shipment. The furniture, as it was explained to me, goes right from the boat to the customer. This is the information that every consumer who orders from Bob's should know upfront. The reality is that Bob's is a discount retailer. He carries little or no inventory and if the shipment comes in wrong there is no remedy except to wait. Bob realizes that a certain percentage of sales will result in cancellations ( as mine did ) and he is willing to accept that as an offset to carrying any inventory. The only way that I would order from Bob's again is to order an item out of his e-pit where you know that he is carrying excess inventory ( probably resulting from cancelled sales from disgruntled customers ).