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JetBlue - Fare Jacking
Airfare - Complaint
Review by trentsherwood on 2012-06-09
Rating: 
BOSTON, MASSACHUSETTS -- I attempted to book a round trip ticket from Boston to Las Vegas. After going through everything through seat selection (and upgrading to "Even More Legroom"), I pressed "Continue" and was bounced from the site. Hit back button and attempted to re-book and fare magically increased on return flight. Called to speak with a supervisor who continuously lied to me (i. e., all JetBlue.com activity is on "my computer", not on JetBlue server; could not adjust fare through direct adjustment or issuance of credit, etc). She would not even give her name. Not the way to run a business - especially one that will be suffering once again as the economic recovery appears short-lived. Customer service should mean something again. One more extremely loyal customer gone.
Comments:
Posted by jeffrey on 2012-06-09:
im wondering if someone else was booking seats at the same time you were, and so the price jumped before you were able to purchase them.
Posted by Anonymous on 2012-06-09:
I don't see where the agent lied to you. They cannot see what is happening on your computer. I worked in the internet department for an airline once (not Jet Blue) and we were not able to access your personal server. We also didn't honor online prices over the phones. Sounds like Jet Blue doesn't honor online prices either. The only time I would honor the price was if the site crashed and there wasn't a ticket booked already.
Posted by trmn8r on 2012-06-09:
Airline fares change by the second, based on various factors. My guess is a large one is number of seats remaining. I understand your frustration that an apparent glitch caused you to have to spend more, but I don't know that this is necessarily "fare jacking".
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