Brother International Complaint - Poor Quality Printer
VIRGINIA -- I purchased a Brother MFC-6800 Multi-function system from Staples some time back. Honestly, I have had nothing but aggravation with it. I basically use it very little and have only changed 1 toner cartridge since purchase. About half way through the first toner cartridge, I noticed the print copy getting lighter on the edges. I followed the troubleshooting recommendations but nothing helped. I contacted Staples extended service since I have bought the extended coverage and was told it was the drum and that is a consumable and was not covered by the warranty. So I started pricing drums. I cannot believe the drum is $200.00 and the whole unit was only $299.00 when I bought it. Seems like a pile of you-know-what that the drum is more expensive than all other components in the system. I have written Brother a letter but I am sure they care very little about a pee-on like me so I have no hopes of it being resolved. I can promise you that no other Brother products will be in this office. I would be interested to know if anyone has suggestions about other brands. I do know I will never use another MFC type product. Its individual fax, print and copy for me now.