Travelocity - Useless Customer Service
Change of Tickets - Complaint
CANADA -- Please do yourself a favour and never use this company. I wish that I had read this site first, it has now been a week of miserable customer service from Travelocity. My family and I tried to change our tickets, we were ok with paying the fee to change, now however Travelocity says they can't change the flights and to make matters worse our original tickets are... gone. We are promised a supervisor, but they cut the call, we call back and then they promise to call but never do. Now we are going to have go and spend another $3000 on tickets as they don't know what the problem is and why they can't connect a QANTAS flight to an Express Jet flight.
I phoned QANTAS three times and being helpful lovely people that can communicate they tell me that I can't request the changed tickets but the travel agent - Travelocity must change it and they don't know why they can't book the ticket. So we call Travelocity again and around we go through this dance again.
The call center employees are helpless and there is no supervisor to talk to, I am so frustrated and wish I knew how to hold them responsible for the tickets.