Two Nuts And A Bolt - Does Not Back Their Work
Timing Belt Replacement - Complaint
SAVANNAH, GEORGIA -- I will try and make this short although I could supplement with much more detail. I brought my 2005 Volvo to Two Nuts and a Bolt (TN&B) to have the timing belt replaced as recommended by the car manufacturer at 130K miles (I was about 140K). TN&B replaced the belt and water pump for just under a grand. Six months later one evening my wife was returning from a business trip in Atlanta and the car shut down on the highway. It would not start. We had it towed to a repair shop and she got to a hotel. The next day we find out the timing belt broke (if you do not know, when this happens it pretty much blows your engine) and the engine was shot. We needed a new engine & timing belt…$2,800, actually a decent price. I called Dave [snip] (TK&B) to let him know what happened.
Apparently the bar that the belt ran around was bent and it slowly had slid to the side and had worn itself in two. Dave and I came to an agreement that he would pay for half of the repair which I was satisfied with. Upon repairing the car in Atlanta and getting it home I brought it to the shop, accompanied with photographs of the damage and the damaged part. Dave said it was the manufacturer’s problem and would look to get a refund. I could go on but I will say that I stopped by the shop several times over three months to be told Dave was unavailable or he was still working on it. After that there were no returned calls, although I would call every other week. There were also no returned e-mails. Almost a year has passed and I have never heard a word from Dave [snip] or TK&B. You judge for yourself, but I am in the service industry and if you cannot stand behind your work and your word you do not get return business. TK&B will not have any of mine or my associates.