Lazyboy - Product Quality Way Poor and Service No Better
DAYTON, OHIO -- This was our 6Th piece of Lazyboy furniture in 20 years for us. After 2 years the "New Lazyboy" sofa mechanism failed. The frame bent under regular adult usage. While still covered under their "lifetime parts warranty"; the authorized service was by prepaid fee only and at Lazyboy's convenience.
The Dayton Ohio Lazyboy Showcase would only provide service if we would wait until they were "in the area" and we prepaid for their travel time. Since we are only 5 miles from their location we were apparently waiting until they could charge multiple customers $130 for the same 15 minutes of travel. A single customer - portal to portal service call was not possible at any price. Double and triple billing are the ethical norm for Dayton Lazyboy.
6Th piece of Lazyboy .... wished we would have stopped at 5.