Lazyboy - Product Quality Way Poor and Service No Better

Posted by Alain on 2012-06-13:

La-Z-Boy seems to have gone the way of many formerly respected brands and lowered customer service and the quality of their product. Thank you for your review, which along with other recent posts both here and on other consumer sites, would indicate that paying a premium for a La-Z-Boy may not be worth the price.

Posted by Nohandle on 2012-06-13:

This is not the first time this has come up on M3C's concerning La-Z-Boy. I recall when individuals would *save up* to purchase anything La-Z-Boy offered. The fabric/leather was guaranteed, mechanisms guaranteed and delivery included with the price. It's a shame in many cases their product now is no better than what can be purchased at any discount store for much less.

Posted by Alain on 2012-06-13:

It really is a shame, Nohandle, how brands that used to have a good reputation are no longer trustworthy.

Posted by Nohandle on 2012-06-13:

I hate it Alain because now many individuals will flock to estate sales, garage sales and the like just to purchase some *older* furniture. They will pay to have it reupholstered and often spend far more totally than something brand new would cost. They do it because of the workmanship and the pride once taken with furniture.

Posted by Alain on 2012-06-13:

I was happy to inherit some of my Grandparent's furniture because it was maintained in good shape and the workmanship is far better than what is made today, Nohandle. You're right about the estate sales. An old friend of mine used to frequent them and fix up old furniture and resell it at a profit to people that wanted nothing to do with the new stuff.