Sears - New Kenmore Frig lasted only 10 months and they say it is only worth $150 back.
Kenmore Frig. - Complaint
PARKER, AZ, ARIZONA -- I am going to list a timeline on our problem:
10/23/10 - We bought, from Sears, a Kenmore Refrigerator Model # 106.60932900 at Parker, AZ. for the amount of $608.04.
5/1/11 - Turned off electrical service to Bouse, Az address. We are snowbirds and leave during the summer.
10/08/11 - Turned electrical service on at Bouse, AZ. Refrigerator not running for a 6 month period. I have paperwork to prove this.
1/25/12 - Discovered the freezer had completely defrosted, losing about $250 worth of food. Refrigerator fan and light on but not cooling.
1/27/12 - Called Sears 1-800 number. I explained the problem and they stated that since it had been purchased more than a year ago they could not help. They transferred me to another customer service person. After I explained it had only been working for a 10 month period they agreed to pay for the service call but stated that we would have to pay for any repairs. So they scheduled a repairman to come in a week.
2/2/12 - Repairman arrived 2 hours late and wrote up a quote that the compressor was not working and the cost to repair would be $905.32. ($626.02 for compressor((which I can order online for $447))and the rest to install). Since this would have cost us more than a new refrigerator we opted not to have that done.
2/3/12 - We went out and purchased another refrigerator from Lowe's, since we had been without a refrigerator for 10 days and we had company coming for a week.
2/7/12 - I found a email address for Sears on another web site and emailed to Social Media Support Team at Sears Corp. and stated my problem.
2/13/12 - Joi C., case manager of Social Media Case Manager, called and offered to replace the refrigerator. I said I already had purchased another one, since this was 20 days since the refrigerator stopped and I wanted my $600 refunded because it had only ran for 10 months. Then she offered us a $150 Sears gift certificate. I asked if she would email this offer to me as I was going to complain to everyone I could. She said she would.
2/21/12 Joi called back and offered the $150 again and said again she would email the quote, but all I got was a statement that the case was closed.
I understand that it was under warranty for 12 months. But we only used the refrigerator for a total of 10 months. This product was not of satisfactory quality, fit for one year of use, as laid down by the law.
To resolve the problem I request Sears to refund the $600 for the refrigerator. I also lost $250 worth of freezer food and went without a frig for 3 weeks. It would have been longer before being contacted by Sears.
Refrigerators usually last longer than 10 months. If Sears would have let me know that it might be possible to have it replaced from the beginning, we won't have bought a new refrigerator. We couldn't wait forever.