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Geek Squad - Frustrating!!!!
Repair? - Complaint
Review by ipowermm on 2012-06-12
Rating: 
DAVIE, FLORIDA -- We had a virus, so we took our laptop to Best Buy. We purchased a Geek Squad service plan earlier in the year, so the virus removal was covered. They seemed to have gotten rid of the virus, but we are now totally unable to connect to my wireless network. I called Geek Squad back. At first, they tried to blame it on my network or my wireless card or my router. Then, after reiterating that we did not have the issue prior to bringing the computer in for repair, the tech stumbled through some feeble attempts to have me fix the issue. These people are supposed to be professionals.
After about 25 minutes of getting nowhere, they told me that I would have to pay for someone to come to my house to fix the problem. I have to pay for someone to fix the problem that they created. In the future, I will NEVER EVER use them for anything! INCOMPETENT!!!!
After about 25 minutes of getting nowhere, they told me that I would have to pay for someone to come to my house to fix the problem. I have to pay for someone to fix the problem that they created. In the future, I will NEVER EVER use them for anything! INCOMPETENT!!!!
Comments:
Posted by MRM on 2012-06-12:
The anti-virus program must have ruined the wi-fi settings. To fix the laptop's wi-fi, I would suggest to restore laptop to its factory settings.
Posted by trmn8r on 2012-06-12:
You may have a driver issue. You can see if your network hardware is working right in the Device Manager.
Is your wireless connection visible in Network Connections?
You should be able to get the wireless working again - maybe a computer literate friend can help you. Virus removal can sometimes have unintended consequences. My guess is these aren't covered - kind of like if you lose data files BB isn't responsible.
Is your wireless connection visible in Network Connections?
You should be able to get the wireless working again - maybe a computer literate friend can help you. Virus removal can sometimes have unintended consequences. My guess is these aren't covered - kind of like if you lose data files BB isn't responsible.
Posted by MRM on 2012-06-12:
Good tips, Trmn8r. You're always dropping the knowledge on this site.
Posted by Mr X on 2013-01-08:
Is this a site devoted to all complaints w/ regards to Geek Squad?
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