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Joann's fabric - WONDERFUL SERVICE!! Thanks Aron

3mm pink rhinestones over 1200 - Compliment
Review by Linda.leyva on 2012-06-12
Rating: StarStarStarStarStar
THOUSAND OAKS, CALIFORNIA -- I drove from Oxnard to the thousand oaks store in search for rhinestones for my daughters Quincenera, IM blinging out some converse for her big day. I had made a mistake on the size and color, I walked into the store and approached the first person I saw. Her name was Mercy, when I explained I needed to return some items from another store and purchase items for that store, poor thing, it was as if I was talking a foreign language. Immediately I was greated by a very nice gentleman who helped me not only find the right size and color, but when I price compared on my phone, he told me about the Joanns iPhone app, AND gave me the competitors price!!! I was so appreciative of his few steps to give great customer service, but he took it upon himself to help me with coupons for any future purchase as well as inform the front staff of my transaction to come. He made it soo ez for me to explain what my shopping needs were for the day. Mercy took me into her register, come to find out SHE WAS TRAINING to use register. She had to manually enter every item by hand. THANK YOU ARON you TRULY helped me out. Now I know my Lil arts and crafts project will be something my daughter will remember forever. If Aron was a reflection of Joanns customer service, I have no problem driving past the Oxnard store to get to THOUSAND OAKS. THANKS AGAIN ARON!!!!! Good job Mercy. Keep smiling. :)
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