DirecTV DVR Issues and Poor Customer Service.
DirecTV HR21-700 - Complaint
PLANT CITY, FLORIDA -- DirecTV upgraded my service since I was not under contract to a HD DVD and a HD receiver from a SD DVD and SD receiver. I was told I would get free equipment, new HD dish, wireless home cinema connection kit,Multi room DVR service and free installation.
The first problem in this process was when the tech that came out said the home cinema connection kit was not on the order and I would have to call back in for that, so I did and I was pretty much told I was lying and that it was not on the order so I would have to pay $25 for it plus $6.99 for S/H plus $40 for installation.
I then of course asked to speak with retention which was the department that had told me that and finally got them to give it to me if I paid the S/H of $6.99. So I am still waiting for that to arrive.
Issue number 2 I called the tech that installed my service to discuss some issues I am having with my "New DVR" which is model HR21-700 which is their old box with known issues. I tell him the problems I am experiencing and we went through a few troubleshooting steps which did not fix the problem and then he tells me that I have a bad DVD and that I need to call in to have them mail me a new one.