Budget Rent-A-Car - Unhappy Customers? Why Not Call the Police!
CALGARY, ALABAMA -- NEVER rent from Budget, especially this location. I have never been treated with more rudeness and disdain and complete idiocy from a company than I have from Budget.
I reserved a car through the 800 number and informed them that our primary driver was under 25. After giving all her license details - a class 5 GDL - I was told the only restriction was paying the underage fee, which we were fine with.
We arranged for a 6pm pickup because of schedules, and went to the location only to be told that the reservation would not be honored because it was a class 5 GDL. This put us in a very tough place as most other car reservation places in the area were already closed and we needed to leave town that night.
We escalated to the manager, who also refused to honor the reservation and grew more and more angry as we tried to resolve the situation. She was extremely defensive and abrasive and refused to give us contact information to further escalate and continually threatened to "call the cops" if we wouldn't shut up and leave the store. She finally gave us a business card to escalate to - our own - and when we threw it back on the counter she declared that we were officially abusive and went to call the police.
Obviously we left, and thankfully managed to secure a rental with Enterprise, who were amazing. I'm completely shocked and appalled at this woman's complete inability to provide any form of customer service or problem solving. She should not work in any public-facing job, especially in a management role. I am disgusted and not only will never rent from Budget again, but I have also recommended that my Visa card no longer associate with Budget for discount/advertising services as I don’t want anyone to experience the same horrible situation that I did.
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