Carnival Booking Scam
FORT WORTH, TEXAS -- Our family had anticipated taking our 4th cruise with Carnival since November. Our oldest child was singing with a local high school choir on the Triumph. We decided that we couldn't miss the experience. We called to book our rooms. Although we had requested that we have adjoining rooms, after we hung up the phone from our booking agent, we realized that the kids rooms were across the hall. We called back immediately to correct the mistake. Apparently it was impossible to get the original booking agent. The second booking agent said that it would be no problem to correct it. He gave us a second booking number and we gave them authorization to take out the necessary funds. The weekend before we decided to drive 6 hours to Galveston, we decided to print off our boarding passes. The site seemed to be having some difficulty pulling up both rooms. We called a representative and she indicated that there was no problem. She wished us a great trip and we felt good to go. We all showed up at 11:30 to find that they had overbooked the ship, and basically had sold our children's room to someone else. They pulled us off to the side, called two security guards over, and indicated there was nothing that they could do. They only had room for two people. After waiting 4 hours for them to locate the luggage that we dropped off, they then had a cancellation about 4 minutes until 4pm. (Ship was to sail at 4pm) They basically told my husband that the only other room available would cost us $1800!!! Our two rooms were 8 floors apart, but thankfully all of our family was able to support our area choir. Message DON'T CRUISE WITH CARNIVAL. They made US feel like WE had booked it incorrectly. We didn't raise our voices or curse-they brought over security and treated this little family like criminals. Unacceptable treatment when we did our part to book early and gave them authorization to receive payment on our credit card?!! How it happened is a mystery - but it wasn't our fault! It was challenging keeping up with everyone 8 floors apart. Still thankful....but very disappointed.
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