Sears Hardware Store - Unfriendly Procedure
Model No.247.25000 Riding Lawn Mower - Complaint
FAIRHAVEN, MASSACHUSETTS -- I recently purchased a Model 247.25000 Mower from Sears Hardware Store in Fairhaven Mass. The sale price was $999.XX with a original price of $12xx.xx with a savings of about $250.00. Since the sale was ending the next day I asked them if they would hold the mower for me for a few days if I gave them a $50.00 or $100.00 as a deposit. I was told that they could not do this (take a deposit). I then elected to place the mower on lay-away which cost a fee of about $10.00. When I returned 2 days later the mower was priced at $991.xx some $8.00 cheaper than my purchase price. When asked they said that I made a deal at $999.xx and I could not get the cheaper price.
What has happened to the friendly policies and service that Sears once had?? I feel that any any reasonable store would (1) take a deposit to hold an item for several days and (2) give the store price of $991.xx. (Please note that my cost was the lay-away fee plus the price difference or about $18.00
After reading several of your comments about this complaint I still feel that I should have been given the lower price of $991.xx. If I had an item on lay-away at Wal-Mart and in the meantime the price went lower I would be given the lower price. After all I could pay the higher price, return the item then re-buy at the sales price.
I also feel that withI was given a bum-stear by the store for stating that the sale was going to end on a date when in fact the sale didn't end, the price went even lower.
Also had Sears taken a deposit there could have been a cut-off date set up but the store would not take a deposit.
I have been buying at Sears since about 1948, that's 64 years. Their policies were buyer friendly and the service excellant. Not any more!!! Small wander the shape Sears is in today!!!