Lou Bachrodt Chevrolet - " Taken Advantage of "

Trade in allowance and buying our 2012 Chevy Cruze/ financing - Complaint
Review by bobbyboss8384 on 2012-06-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
COCONUT CREEK, FLORIDA -- My wife and I needed a new car and our credit is not good. Lou Bachrodt told us that they could help us on financing. We told the salesman that we could handle payments of $350.00 a month, they told us no problem. We had a 2002 Buick Century for our trade and down payment ( our Buick was paid for )They showed us one used Impala, looked bad. Our 2002 Buick had high miles on it but it looked like a new car. We took very good care of our Buick for 9 years. They showed us the new 2012 Chevy cruze at our request. We liked the car, color and so on. When we asked the salesman about the payments he stated the finance manager would work that out with us. This Chevy Cruze is the plane one ( Eco ). When we met with the finance manager we looked over the paper work for the financing. I was thrown back for they were only giving us $1000.00 for the Buick and the took nothing off the sticker price? When I asked the finance manager, Can't you do a little bit better on the price, O no we can't do that and your trade does have high miles on it. Now remember we stated we could afford $350.00 a month very easy. Now he states with your trade in of $1000.00 we need another $1,500.00 down and your payments are going to be around $476.00 a month for 6 years. When I became upset with the trade in allowance he went and got the General Manager, because I stated The deal was not going to happen. We will go back to the other car dealer to buy the 2010 Cadillac with 15,000 miles on it and payments were $365.26 a month. When the General Manager came in he stated he could give us $500.00 more for our trade !!!! Now when every one was out of the room, my wife stated she wanted this car. She drives about 40 miles a day to work on the turnpike, I am disabled. When all was said and done we purchased the Chevy Cruze and now have a payment of $469.00 a month. Now that it has been a couple of days to really think about this, WE WERE TAKEN ADVANTAGE OF this turned out to be a very BAD deal for us. DO NOT buy a car from Lou Bachrodt of Coconut Creek, Fl. I would hate to see this happen to any one else.
Comments:10 Replies - Latest reply on 2012-06-13
Posted by Kris10 on 2012-06-13:
Sorry, I can't see how this is the Dealerships fault. You knew what the payments would be, your wife wanted the car, and you agreed to get the car. I don't see what the dealership did wrong. Could they have given you a bit more for your trade in? Probably, but you agreed to what they gave you.
Posted by T on 2012-06-13:
I don't understand why you agreed to a monthly payment of $469, when your max was $350.

You had a deal (the 2010 Caddy) that came very close to your $$$ parameters, but for some reason you chose to go with the Cruze. I'm sorry, but the way the review is written it sounds like buyer's remorse more than something the dealership did wrong.

Car dealerships ARE snakes, I want to admit I know that. Unfortunately, it is up to the customer to know when to draw the line and walk.
Posted by Comfortably_Numb on 2012-06-13:
sounds like it came down to whatyour wife wanted versus what you could reasonably afford. your review actually tells me that the dealership was on the up and up and clearly explained what would be the trade in & monthly payments. sorry but i do not see any taking advantage of here.
Posted by h on 2012-06-13:
Anyone looking to buy a car has to be able to go into the dealership with their emotions in check.
They will say and do anything to get you to drive out of the dealership with what they want you to drive out with versus what you want to drive out with...
Salesmen will play on your emotions until they get you to the max of your $$$$

In all my 40 + years of dealing with car sales people I have only met one that was truly honest..

The rest I found play the same game..they wear you down and keep you there until you make the deal they want...

I will admit it took me many years to learn to walk out of dealerships when they started playing games with me...
But I have found you will get a much better deal when you just say "no" and walk.
Posted by unhappy999 on 2012-06-13:
It sounds like buyers remorse to me too. It sounds like you rushed into the deal and now realize you could have done better. You never buy a car at the sticker price, trade or no trade. They will always come down if they want to make the sale. The best time to get a new car is when the manufacture is offering rebates. Even if you really need a car right away, never tell them that or you will not get a good deal. You have to walk out sometimes. The last new car I bought was in 2010, a 2011 Ford Fusion. I thought about it for 3 weeks before I signed the deal. They let me bring if home over night to try a couple times, we just took it back and said we were still thinking about it. In the end, we got a good deal. (Lucky for me, they didn't sell the car in the meantime while I was thinking on it.)
Posted by F. on 2012-06-13:
You weren't taken advantage of. You knew your limit and voluntarily went over it. The trade in value for 2002 Century with high miles (I assume 150k-200k) ranges from $475-$1800 depending on options and condition. $1000 is a reasonable ball park figure. Also the Cruze is a hot seller right now, so I wouldn't expect them to come off sticker price much, if at all. If you were buying a 3/4 ton pickup, they likely would've been more than willing that come down in price, but for the Cruze demand is outstripping supply right now. So they aren't going to come down in price since they know that there will be 5 people behind you who are willing to pay what they are asking. Finally if you have less than great credit, then naturally you are going to have to pay a higher interest rate, due to the inherent risk a lender is going to have to take vs. someone with spotless credit.

But to reiterate, you were by no means taken advantage of, you had all the information you needed. You simply made a decision that you are now regretting.
Posted by danie1442 on 2012-06-13:
I have to say that I agree with the above commenters. It sounds like you took advantage of your finances. You should never buy things that you cannot afford. That was poor judgement and very emotional as another commenter suggested. Saying no and leaving or taking a car you could afford seems like the path you should have taken.

I purchased a car last year, it was a hot seller at the time. I never went into the dealership until I had everything laid out. I knew exactly how much I planned to spend and not a penny more. I would not even give the sells guy my number. I researched cars at home on my computer and worked with salesmen through email. I knew what I wanted to pay and that was it.

I told them I wanted the walk out of the door price because I was going to pay in cash. Many tried their best to give me the run around and I discontinued conversations with them. Once I got a price in writing (via email) I went in. One place tried to get me to get a car that wasn't the one we discussed. I test drove it, asked them to give me the same price for the one we had discussed and that they lied and said they didn't have on their lot anymore (I saw it later as we left). They wanted more and we walked. They contacted me before I got home via email several times trying to get my money. I contacted another place, got there, test drove the car and purchased it for the price I was quoted via email and in less than two hours I was at home with my new car.

That's what happens when you stick to your guns. There will be a place but you have to search. It seems as if you needed a car right away and your emotions pushed you into a bad decision. I hope you two can make ends meet.

The dealerships are out to get money, if you aren't savvy, they'll take you for whatever you have and in most cases, for whatever you don't have as well.
Posted by lexophiliac on 2012-06-13:
What is Florida state law regarding the timeframe and procedure to wiggle your way out of a contract? In my state we have 3 days to get out of a contract if done in writing.
Posted by jktshff1 on 2012-06-13:
Hard lesson learned.
Posted by unhappy999 on 2012-06-13:
I agree, always get the price you are paying for the car and the out the door price. Don't just look at the payment amount. A lot of times they add extras into the contract that you don't need or don't want and some people get a payment they want and just sign the deal.

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