Phoenix Flower Shops - Mothers Day flower order online

Online order of flowers - Complaint
Review by kelly.dupree on 2012-06-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PHOENIX, ARIZONA -- Granted I was a little tardy with my ordering of flowers but after searching several websites I finally found the Phoenix Flower Shops in Arizona and ordered flowers to be delivered to my mother in Cottonwood AZ.

When I tried to place online orders elsewhere the sites would tell me that the delivery date couldn't be made or the location was too far away..

In this case I ordered the flowers on Friday to be delivered on Saturday.. got a confirmation # and thought everything was fine.. Saturday came around and I never got a call from my mother saying thank you which I thought strange.

Instead I got a call from the Phoenix Flower Shop stating they couldn't fill the order... When I asked why not I was told that they had too many orders and couldn't get the flowers to Cottonwood that day. I asked what the alternative was and was told either cancel the order or we can deliver on Tuesday...

Seriously, why would their website allow me to place the order and give me a confirmation # if indeed they were too busy to take any more orders.. The rude lady was just that RUDE!!!

So its Saturday evening and I have no options to call anyone else to try and get my mother flowers. I grew up in Phoenix and will make sure all my friends know how bad their customer service is..
Comments:1 Replies - Latest reply on 2012-06-13
Posted by onlooker on 2012-06-13:
Disappointing, but when the other sites I checked could not handle the delivery, I would have called to check on the one site (store) that seemed to be able to handle the delivery.
Not all sites are designed to 'refuse' service. Not all sites are prepared for mother's day - on time rushes or late rush delivery.
After looking around and getting confirmation - you must have felt great, only to have it not work out. At least this store called you to let you know.

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