Lexus South Atlanta - Parts Department
Repair - Complaint
UNION CITY, GEORGIA -- 5/28/12, I took my truck to the Lexus service department because gas was spilled in the rear of my truck carpet. The associate who helped me was Vishal . He told me that he would need a deposit from me. At first, State farm said it wasn't something that they covered. I told Mr Vishal that I would need to go home to get a credit card and call back with the number. When I got home, I received a call from State Farm advising me that they will cover the repair. I questioned Mr Vishal about their charges, he stressed if the insurance doesn't pay them their quoted price for the repair, that they would eat it. I asked what about the labor? He then stressed to me that Lexus would eat it.
I dropped my truck off on June 4, 2012. On June 8, 2012, I called Mr Vishal inquiring when I can pick up my truck, he replied that he was waiting on the insurance, and they refused to pay for their labor rate. I mentioned that you were aware of the labor rate before I dropped off my truck. I then contacted Mr Vishal's manager on 6/13/12 Jack, he stressed that if I am so sure that my insurance is going to pay the labor rate than I should pay and have the insurance write the check to me and they could not release until they get payment.
I contacted State Farm on 6/13/12 . She said that the insurance will pay their rate. The problem is that Mr Vishal stated one price in the beginning and at the end he stated another. My truck still have an odor of gas in it. It was supposed to be cleaned and deodorized. It doesn't show signs of it. Where the gas spilled the receptacles are duty. It looks like they only replaced the carpet.
I feel that I was mislead about the charges. I could have taken my truck somewhere else but I chose Lexus because I wanted quality work on my truck.
When I complained to the associate and to the manager, I was told that I have every right to complain. The only thing that was said to me was, "I understand". I even told them that I was going to complain about them and they didn't seem to care. I am so disappointed in them. I am not trying to get something that isn't fair. I felt like it was deceptive sales to get me to allow them to work on my truck.
My suggestion to anyone who takes their vehicle to Lexus South Atlanta to be repaired is to get a quote in writing.