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Outback Steakhouse - Did Not Honor Coupon
Complaint
Review by drt4nrg on 2012-06-13
Rating: 
OAK RIDGE, TENNESSEE -- I went to Outback Steakhouse in Oak Ridge, TN for dinner tonight with a coupon I received in the mail to buy an entree, and receive an entree of equal or lesser value free. My wife, son and I went to celebrate my birthday, and we had the Sirloin and shrimp ($19.99), Sirloin (14.99), and Tilapia (13.99). The food was ok--about what I expect from a chain box restaurant. However, when the server brought the bill, she had reduced only the price of the Tilapia, even though the coupon was valid for up to $15.
I pointed this out and she said their system automatically takes the least expensive item off. With my complaint, she did agree to talk with the manager, but came back saying that "equal or lesser value" means that they only reduce the price of the least valued item. This is definitely not how I interpret it, and at other restaurants I have visited when using coupons, the wording "Equal or lesser value" will automatically reduce the second most expensive item up to the limit stated on the coupon, which was $15.
Congratulations to Outback on getting an extra dollar! This is the last one they will ever receive from me. I will make a point to never visit Outback, Carrabba's Italian Grill, or Bonefish Grill again. It's amazing that the manager would not come out to discuss an issue of $1 with a customer and make sure they left happy, but real customer service is obviously not at the top of their list.
I pointed this out and she said their system automatically takes the least expensive item off. With my complaint, she did agree to talk with the manager, but came back saying that "equal or lesser value" means that they only reduce the price of the least valued item. This is definitely not how I interpret it, and at other restaurants I have visited when using coupons, the wording "Equal or lesser value" will automatically reduce the second most expensive item up to the limit stated on the coupon, which was $15.
Congratulations to Outback on getting an extra dollar! This is the last one they will ever receive from me. I will make a point to never visit Outback, Carrabba's Italian Grill, or Bonefish Grill again. It's amazing that the manager would not come out to discuss an issue of $1 with a customer and make sure they left happy, but real customer service is obviously not at the top of their list.
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